The Melbourne Racing Club is committed to providing and maintaining a healthy and safe workplace and facilities for all its employees, contractors and visitors. We are proud to be the only Racing Club in Australia with an accredited Safety Management System.

We recognise that Safety is an integral part of every activity we perform, and as such we will comply with all OHS legislation and industry standards.

Our goal is to eliminate injury and illness at all of our venues. At both an organisational level and individually, we will:

• Accept our OHS responsibilities and participate in related activities and initiatives.
• Continue to improve our systems of work and safe work practices, and ensure that they are relevant to the workplace.
• Maintain and promote the operation of OHS Committees and Designated Work Groups.
• Encourage the reporting of all OHS related incidents, near misses and workplace hazards so that suitable control measures can be put in place to eliminate or reduce any risks to individuals.
• Regularly monitor OHS activities and initiatives by evaluating our performance against our goals and objectives.
• Recognise and monitor OHS achievements as part of every individual’s work performance.
• Incident Reporting and Customer Feedback

If you are involved in an incident or near miss or are aware of any hazards, please report them to us. Incident and Hazard Report forms are available at all reception areas. You can also email any ideas, suggestions or concerns you have relating to safety directly to our risk Management Department on

If you would like to report by phone on a race day:

Caulfield

Incidents and Hazards 9257 7070
Emergencies 9257 7555

Betfair Park, Sandown

Incidents and Hazards 9518 1324
Emergencies 9518 1324

If you would like to report by phone during office hours:

Caulfield

Incidents and Hazards 9257 7200
Emergencies 9257 7555

Betfair Park, Sandown

Incidents and Hazards 9518 1333
Emergencies 9518 1324

If reporting please attempt to provide the following information:

• your name
• exact location of incident / emergency
• type of incident / emergency
• number of injured people
• types of injuries
• potential or existing hazards remaining

First Aid

We have first aid facilities at all of our venues. If you are injured or unwell, please ask our staff for directions to this service.

Emergency Response

In the unlikely event of a major emergency, our Emergency Management Plan will take effect immediately.

Patrons in effected areas will be communicated to immediately by either Public Address Announcements, the big screen, TV screens, our wardens (MRC staff) or our EWIS siren.

Emergency Warning and Intercommunication System (EWIS):

Alert

Sound: 'Beep.... beep.... beep'.

• cease all activity
• secure all confidential and valuable items, if it is safe to do so
• follow wardens instructions

Evacuation

Sound: 'Whoop... whoop... whoop'.

• leave venue via safest exit
• proceed to assembly area as advised by police

If we are evacuating the venue, you will be required to evacuate via the nearest exits and assemble either outside the venue or onto the track, depending on the nature of the emergency. Please familiarise yourself with the route to the nearest exit on arrival.  

Do not use lifts and please refrain from using mobile phones during an emergency.

Sun Exposure

Please remember that a day at the Races may involve significant time under the sun. Time in the sun can cause skin cancer through exposure to UV and heat illnesses. Clouds will not protect you from UV exposure. The daily newspaper will provide the details of UV alerts to assist you with your sun protection requirements each day.  

In order to prevent harmful effects of the sun we suggest that you consider:

Sun protection

• broad brimmed hat, sun screen, long sleeved clothing and sun glasses
• utilizing shade and indoor viewing areas

Hydration

• Drink plenty of water. Alcohol and soft drinks will not provide adequate re-hydration.

Responsible Service of Alcohol

In conjunction with Liquor Licensing Victoria and The Victoria Police, The Melbourne Racing Club staff and management are committed to Responsible Service of Alcohol (RSA) initiatives. All bar and restaurant service staff hold a current RSA certificate and will not serve intoxicated patrons. Patrons that are deemed quarrelsome or intoxicated will be escorted to chill out areas, staffed by competent professionals.

Emergency Markers

In the event of an emergency, we have strategically placed "Emergency Markers" around the venue. If you are reporting an emergency, please look for one of the green and white signs closest to your location and quote the letters and numbers displayed. These signs have been mapped out by emergency services via GPS, and will ensure the quickest possible response.